Patient rights and responsibilities

Your Rights As A Patient Of Dr Wilkie’s Practice

Patient confidentiality will be respected at all times by doctors, staff and other health professionals involved in your care.

Dr Wilkie’s Practice will not discriminate on the grounds of age, gender, disability, medical condition, sexuality, religion, race or other cultural preferences or beliefs.

The practice must provide a consultation if the patient has not been seen for three years.

We will endeavour to keep you informed of the aims of your treatment, likely outcomes and possible side effects.

Patients with urgent medical conditions will be given priority or be seen as soon as possible, even when this may cause delay to booked appointments.

 

Your Responsibilities As A Patient Of Dr Wilkie’s Practice

Patients should inform us of any changes in personal details as soon as possible.

We ask that only house visit requests are made for patients who cannot attend the surgery and that non-urgent telephone calls are not made during the peak busy times in the mornings.

Please cancel appointments you cannot attend or no longer need, somebody else is always waiting.

Please be prepared to give additional information to practice staff when requested. Additional information will only be requested when it is necessary for a doctor to make a proper decision on how to proceed.

Please treat our staff with respect. It is not acceptable to be rude or offensive to the staff even when you are under pressure. Offensive behavior may lead us to ask you to find another practice. We operate a zero tolerance policy to violent behavior or verbal abuse. We will not hesitate to call the police and press charges if this happens.